Store Policies

General Terms

Please note: pieces that are noted as hand crafted are subject to variances and therefore no two pieces are identical. All measurements are given as an indication only and buyers should allow for slight variances in size and colour shown in the display images.

Payment

~ Payment is expected in full within 3 days of transaction

~ Mikaela Handmade accepts PayPal for International customers and PayPal or Direct Deposit for Australian customers (if paying by direct deposit please contact me to make your purchase)

~ All prices include free gift packaging (1 per order)

~ You may cancel your order by contacting me if your package has not already been shipped. Any refunds for cancellation may incur a small fee for any PayPal transaction fees incurred.

Shipping

~ Mikaela Handmade products are shipped around Australia via regular post, internationally via regular airmail

~ Delivery times will depend on your location, but you will generally receive your items within 3 business days in Australia, and between 4-6 business days around the world (please note international deliveries can take as long as 2 weeks to arrive, contact me if your item takes longer than this).

~ If you would like your items to be shipped express post please contact me before making payment so I can give you a total price

~ Insurance is optional, please contact me if you like your items insured

~ Please note that buyers are responsible for any and all duties, taxes or customs charges that may be incurred

~ Packages are generally shipped on Tuesday and Fridays

Refunds and Exchanges

~ A store credit or exchange will be given for any item that is found to be damaged upon receipt; the customer is responsible for any shipping charges to return the item

~ No refunds or exchanges will be given for change of mind, once the item has been shipped

~ Any returns or exchanges must be made within 7 days of receiving the item